Exchange and return is a guaranteed right for all our customers and includes all the products that we offer on our store.
All products offered on our store are subject to a exchange and return policy in accordance with the terms and conditions stipulated on this page.
Return or exchange can be made if the product is in the same condition as the original at the time of purchase and wrapped in the original packaging.
The exchange or return request will be approved within 3 working days.
In case of approval of the return and exchange request, the representative will reach the customer within 3-5 working days.
Please send a message via WhatsApp to the number shown on the bill of lading to request a return or exchange or contact us via the Contact Us page to request a return or exchange.
Please photograph the product and send it specifying the city, address and order number to be replaced with another product in case the product is corrupt, has a certain defect, or is not used as agreed.
The full amount will be refunded to the customer in the event that the product he received is completely different from the product description on the product page of our website.
We are not responsible for any expectations of the use of the products by the customer that we did not mention on the product page
Shipping Policy
After confirming your purchase, we ship and send the product through the method you have chosen, either through our shipping officer or through Amana Express.
Shipping Methods:
Amana Express: A service that ensures that consignments are delivered to the desired address in a period ranging from 3 to 7 days towards the main directions.
Shipping officer:
Our store contracts with a group of freight forwarders in a group of cities who deliver products in a period ranging from one to 3 days
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